Shipping policy
Thank you for shopping with Eunoia. We’re committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1-3 business days after your order is placed.
During product launches, sales, holidays, or periods of high order volume, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you informed.
Please make sure your shipping address is correct before completing your purchase. We are not responsible for delays or additional costs caused by an incorrect or incomplete shipping address.
Shipping Times
Once your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, customs, or other circumstances outside of our control may occur.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.
Lost, Stolen, or Damaged Packages
Once an order has been marked as delivered by the shipping carrier, Eunoia is not responsible for packages that are lost or stolen after delivery.
If your package appears to be lost or has not arrived within the expected delivery window, please contact us at [your email address] and we will do our best to assist you.
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged packaging and items.
International Shipping
International orders may be subject to additional customs fees, duties, taxes, or other charges imposed by the destination country.
These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
International delivery times may vary depending on customs processing and the destination country.
Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We cannot guarantee that address changes can be made once an order has entered processing or has shipped.
Questions
If you have any questions about your order or our shipping policy, please contact us at:
Email: info.eunoiaus@gmail.com
Instagram: eunoiaaa.us
Brand: Eunoia
By placing an order with Eunoia, you acknowledge and agree to the terms outlined in this Shipping Policy.